When it comes to being clever with new offerings that wow customers, online travel has just not been all that innovative. There's an irony there for a sector that disrupted an entire industry a couple of decades ago with one mighty, innovative new model.
Executive Editor Dennis Schaal writes that some of the mojo may be back, as competitors HotelTonight and Expedia launched new features recently that amount to significant shifts in the way online players have marketed hotels to consumers, and which are sure to be sticky with travelers searching online. Both say the programs allow for hotels to target customers in the stealthy ways they like. Even if the new features are a bust, it's just refreshing to see the online players taking a shot at something new.
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