ConciergeKey is American's revenue-based top level, given to very high revenue customers and those who influence significant business for the airline. It's the 'super secret' level that George Clooney had in Up in the Air. The program began mostly ...
This email contains references to products from one or more of our advertisers. It's become all too common to believe that the only things customers care about are schedule and price. This idea has been at the core of the 'race to the bottom' where legacy airlines strive to become more like ultra low cost carriers and then fail to understand why customers are unhappy. Now that British Airways parent company IAG is telling investors that a quarter of the buying decision is based on brand, can we put to rest the notion that what customers think of their travel experience doesn't matter for a full service high cost airline? Continue reading Finally Proof That Customers Make Decisions on Brand, Not Just Schedule and Price... In the least surprising move in the history of earth United announced that the are going to require a same day boarding pass for travel on United, another Star Alliance airline, or "a contracted partner" in order to access their clubs. United no longer needed to treat its customers better, since competitors won't. As with Delta and American, United's lounge access is really sold on a subscription basis rather than being a 'club membership'. Continue reading New Flight Restrictions Announced For Accessing United Clubs... British Airways doesn't have a competitive business class product. On their Boeing 777s seating is eight across, middle seats are especially intimate and passengers in the window climb over the feet of their seat opponents. We now know a little more about what's to come for business class, first class, and even the direction of how many seats they're going to offer. Continue reading British Airways Details Changes to First and Business Class, Beginning in July... You know -- or can at least check -- your Uber rating. But did you know you have an American Airlines customer rating too? It's re-evaluated daily and used to determine when to grant exceptions, compensate you for problems, or go above and beyond to resolve situations. Continue reading How American Airlines Scores Its Customers... |
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