The passenger sharing the story, who describes herself as a loyal Delta customer and who was seated behind the woman in what was supposed to be Oscar Munoz's seat, says this may have converted her into a lifelong United customer. And that, by the way, ...

United’s CEO Gives Up His First Class Seat to an Elderly Nervous Flyer and more...  In This Issue...  United’s CEO Gives Up His First Class Seat to an Elderly Nervous Flyer  Europe Business Class From Just 30,500 Points With Chase, Amex or Citi Points  Massive Marriott Data Breach: 500 Million Bookings, Many With Payment and Passport Data  Air France Expected to Shut Down Joon, Apologize to Millennials  Marriott Still Isn’t Getting Its Program Merger Right and Airlines That Will Lose Your Luggage  Chase’s Expanded 5/24 Rules are a Bad Idea, Here’s How They Affect What Card You Should Get  American Introducing Business and First Class to Los Angeles – Boston  More Recent Articles This email contains references to products from one or more of our advertisers. United’s CEO Gives Up His First Class Seat to an Elderly Nervous Flyer The passenger sharing the story, who describes herself as a loyal Delta customer and who was seated behind the woman in what was supposed to be Oscar Munoz's seat, says this may have converted her into a lifelong United customer. And that, by the way, is how you win business -- authentically, one customer at a time. Continue reading United’s CEO Gives Up His First Class Seat to an Elderly Nervous Flyer...          • Email to a friend • Europe Business Class From Just 30,500 Points With Chase, Amex or Citi Points New variable Air France KLM Flying Blue points pricing is live and often makes no sense. Some awards are more expensive, some less expensive. Instead of a hidden award chart they have a calculator. But they still offer various routes at 25% or 50% off each month and new ones are up for booking in December and travel in February and March. Continue reading Europe Business Class From Just 30,500 Points With Chase, Amex or Citi Points...          • Email to a friend • Massive Marriott Data Breach: 500 Million Bookings, Many With Payment and Passport Data f you've been a legacy Starwood guest, Marriott's systems likely disclosed much of your personal information to hackers. Marriott announced that the Starwood reservation database was breached. They learned about the ongoing breach in September which they say had been occurring since 2014. They are reporting access to about 500 million guest records, most including information like email addresses and passport numbers and some including credit card details as well. Continue reading Massive Marriott Data Breach: 500 Million Bookings, Many With Payment and Passport Data...          • Email to a friend • Air France Expected to Shut Down Joon, Apologize to Millennials It's been a year since Air France started service under the 'Joon' brand. There are various reports that Air France is either considering killing Joon, or has already made a decision to do so. Getting rid of it could reduce complexity and serve as a bargaining chip with the carrier's pilots. Pretending that it's really a different brand for millennials was just silly. It was created by consultants who think millennial means "no money, doesn't care about comfort, and is into marketing buzz." Continue reading Air France Expected to Shut Down Joon, Apologize to Millennials...          • Email to a friend • Marriott Still Isn’t Getting Its Program Merger Right and Airlines That Will Lose Your Luggage A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips. Continue reading Marriott Still Isn’t Getting Its Program Merger Right and Airlines That Will Lose Your Luggage...          • Email to a friend • Chase’s Expanded 5/24 Rules are a Bad Idea, Here’s How They Affect What Card You Should Get I was the first person to report over the summer that Chase would be expanding their 5/24 rule. Chase doesn't approve most applicants for their cards who have opened 5 or more new credit card accounts in the previous 24 months. This is too blunt of an instrument. Continue reading Chase’s Expanded 5/24 Rules are a Bad Idea, Here’s How They Affect What Card You Should Get...          • Email to a friend • American Introducing Business and First Class to Los Angeles – Boston American Airlines is introducing their premium Airbus A321T service to Los Angeles – Boston twice a day starting April 2. The plane offers a first class cabin with seats similar to their Boeing 777-300ER business class, in a 1-1 configuration meaning that every seat is both a window and an aisle seat. Customers in business class get a flat bed, in a 2-2 configuration. Continue reading American Introducing Business and First Class to Los Angeles – Boston...          • Email to a friend • More Recent Articles Hyatt Launches Earning and Redemption at Small Luxury Hotels of the World Southwest Apologizes For Gate Agent Making Fun of 5 Year Old Girl's Name. But Should the Mom Apologize Too? Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.     Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA