It seems to me that if checked bags are going to be separately charged, then customers should be refunded if their bags are lost and offered compensation if their bags are delayed. But it's a special type of gall to raise the price of checked bags and ...

United is Raising the Price of Checked Bags, But What Do We Get for Our Money? and more...  In This Issue...  United is Raising the Price of Checked Bags, But What Do We Get for Our Money?  Marriott Updates: When They’ll Fix New Loyalty Program IT Issues  Chase Now Selling Points to Mazda and New Washington National Priority Pass Restaurant  Google Now Tracks Your Offline Credit Card Purchases and Ties Those to Online Ad Clicks  Atlanta Says Don’t Drive to the Airport After Passengers Stuck for Hours in Traffic Jam  American Airlines Says They Love Unionization, But Unions Don’t Love Them  United Becomes First Big US Airline to Increase Checked Bag Fees  More Recent Articles This email contains references to products from one or more of our advertisers. United is Raising the Price of Checked Bags, But What Do We Get for Our Money? It seems to me that if checked bags are going to be separately charged, then customers should be refunded if their bags are lost and offered compensation if their bags are delayed. But it's a special type of gall to raise the price of checked bags and not offer such basic assurances in return. Continue reading United is Raising the Price of Checked Bags, But What Do We Get for Our Money?...          • Email to a friend • Marriott Updates: When They’ll Fix New Loyalty Program IT Issues At the beginning of the week I spoke with Marriott's Senior Vice President for Loyalty David Flueck for an update on the integration of Starwood accounts onto the Marriott IT platform as they launched their new loyalty program on August 18th. I reached out to Marriott for another update on where things stand fixing issues. Continue reading Marriott Updates: When They’ll Fix New Loyalty Program IT Issues...          • Email to a friend • Chase Now Selling Points to Mazda and New Washington National Priority Pass Restaurant A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips. Continue reading Chase Now Selling Points to Mazda and New Washington National Priority Pass Restaurant...          • Email to a friend • Google Now Tracks Your Offline Credit Card Purchases and Ties Those to Online Ad Clicks A couple of weeks ago we learned that if you have an Android phone, Google tracks you even when you turn location history off. Although Google says that when you turn location history off “the places you go are no longer stored” an Associated Press investigation found that isn’t true and “turning off your Location History only stops Google from creating a timeline of your location that you can view. Some apps will still track you and store time-stamped location data from your devices.” Now we know that Google has a deal with Mastercard – and possibly with other payment networks – to track retail purchases and compare those to online ad clicks in order to help determine the effectiveness of online advertising beyond immediate online purchases.... Continue Reading »          • Email to a friend • Atlanta Says Don’t Drive to the Airport After Passengers Stuck for Hours in Traffic Jam In 2010 a traffic jam in China lasted for two weeks and stretched 60 miles. There were drivers stuck in the jam for five days, with some cars moving no more than a single kilometer per day. Perhaps the closest we come to that in the U.S. was Wednesday night at Atlanta airport's north terminal parking garage. Continue reading Atlanta Says Don’t Drive to the Airport After Passengers Stuck for Hours in Traffic Jam...          • Email to a friend • American Airlines Says They Love Unionization, But Unions Don’t Love Them As we enter Labor Day weekend, it's important to remember that union shop or not management cannot abdicate its responsibility to select and retain the best talent while transitioning out employees who aren't a good fit for the company -- ensuring that everyone inside the business is able to respect the contributions of their colleagues. And management has to set a vision that inspires employees to be their best. Continue reading American Airlines Says They Love Unionization, But Unions Don’t Love Them...          • Email to a friend • United Becomes First Big US Airline to Increase Checked Bag Fees At the beginning of the week JetBlue increased checked bag fees to $30 for first bag. At the time I suggested that the larger US airlines were certainly looking at it, but that a major airline especially Delta needed to do it before we could say everyone would. United turns out to be the large US airline to go first. Continue reading United Becomes First Big US Airline to Increase Checked Bag Fees...          • Email to a friend • More Recent Articles Production Problems: American Express Sending Out Temporary Starwood Luxury Cards Airline Now Calls Flight Attendants 'Sky Angels' and Everyone Has a Reason They're Fired at Delta Coca Cola is Buying Costa Coffee for $5 Billion – and That Means a Lot More Premier Inns Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.     Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA