Traveling

Saturday, April 21, 2018

Europe Weekend Review: Merger Fever Strikes Tours Biz + Accor Goes Local

April 21, 2018 View in browser

Note From the Editor

Is something happening three times in a very short time period the sign of a trend or just a coincidence? This week, three travel companies of varying size chose to invest in the tours/activities/experience/trips space.

For years, we've been saying that this is one of the last bits of travel that needed connecting up to the internet. When I went traveling around Southeast Asia in the mid 2000s, most of the activities we booked were either done by email or in person. All we had was a Lonely Planet guidebook and unreliable internet cafes.

A decade later, and things are only just beginning to change. Clever startups have realized there's a market bringing these disparate operators online, and their success has attracted the attention of some of the industry's biggest players. The market is still pretty fragmented and much of it is offline, but we're starting to see some consolidation.

On Thursday, Booking Holdings bought experiences booking-software provider FareHarbor, a day later TripAdvisor announced a deal for Iceland's Bokun. Both of these acquisitions followed UK hotel booking platform Mr and Mrs Smith's purchase of SideStory. Granted, these companies aren't exactly the same but it shows an overall desire to get deeper into the tours and activities space.

Three deals happening so close to each other is probably just random chance, but the fact that they all occurred within the same travel sector isn't.
Did You Miss the Latest Skift Research?
In 2018, hospitality loyalty programs incite conflicting opinions on their overall success and their ability to drive true loyalty. Skift Research analyzed perspectives on hospitality loyalty in our latest Report, complete with consumer sentiment analysis of eight major brands' loyalty programs from 2013-2017.
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Top Stories
TripAdvisor Buys Tours and Activities Tech Provider Bokun as Connectivity Race Heats Up
We said there would be more consolidation in the tours and activities space, and the ink was hardly dry when TripAdvisor announced the acquisition of Bokun. This enables TripAdvisor to provide an end-to-end solution without having to rely on third party vendors to bring tours and activities suppliers on board.

Booking Holdings Buys Activities Distribution Startup FareHarbor
Only a couple of years ago, the CEO of family owned activities distributor FareHarbor said the company would never sell. But never say never. For Booking Holdings, this is further proof that the giant wants to be full-service.

Mr and Mrs Smith Joins Tours and Activities Rush With SideStory Acquisition
Trips, experiences, tours, activities – you call them what you like, travel brands want a bigger piece of the sector. For plenty of companies, it's no longer just about the flight or hotel.

An Aviation Schmooze Fest in Hamburg Reveals a Passenger's Wish List for Jet Travel
Yes, there's some innovation on display at the annual Aircraft Interiors Expo in Hamburg. But mostly, the three-day show is about networking and building relationships.

AccorHotels CEO on the Importance of Reaching Non-Travelers
He's never shy, so you won't want to miss what Bazin has to say about the hospitality and travel industry at Skift Forum Europe in Berlin, especially since he's not afraid to speak his mind.

Booking Holdings CEO: We're on the Road Toward Going Full-Service
Evolve or be crushed. That's CEO Glenn Fogel's philosophy about business in general and Booking Holdings in particular. But the move toward becoming more of a full-service online travel agency comes with the risk of losing focus on accommodations. No one ever said all this online travel agency stuff is easy.

Airbnb Launching an Effort to Address Overtourism It Helped Create
The Airbnb effect has helped transform many neighborhoods around the world, and some before they were fully ready for mass tourism. The company is acknowledging that it knows it has an impact. But let's see if major cities where the real problems exist will get the same treatment as rural villages in Africa.

Booking Holdings CEO on the Foolishness of a Short-Term Focus
Stocks go up and stocks go down. That's one of the perils of being a public company and exposing yourself to such pressures. Booking Holdings CEO Glenn Fogel expresses a commitment to focus on the long term regardless of short-term complications. If Airbnb goes public, it would have to deal with a similar dynamic.

Booking CMO Adds Apartments to Complex Marketing Mix
Booking.com has a test-and-learn culture, and chief marketing officer Pepijn Rijvers will be doing plenty of that over the next few years as he tries to sort out the complexities of marketing a widely diverse set of accommodation types. Ask anyone, though: It's a great problem to have.
Rest of the World
Marriott Finally Reveals How It Will Combine All 3 of Its Loyalty Programs
How much do we want to bet that the new loyalty brand that debuts next year turns out to be Marriott Preferred Guest? Or better yet, just Marriott Rewards?

United Moving Ahead With Making Business Class More Sleep-Friendly
United's first quarter earnings call was uneventful. For an airline that has had more than its share of drama over the past four years, that's a good thing.

Southwest's Engine Type Considered Among Most Reliable Despite Recent Issues
The pictures from Southwest Flight 1380 are scary. But flying remains incredibly safe. Investigators will undoubtedly figure out what happened, and when they do, flying will be even safer.

Virgin America as Standalone Brand Disappears Next Week
After acquiring Virgin America, Alaska Airlines will switch to a single reservations system next week. The company is confident it will avoid some of the problems other airlines have faced after cutovers. We tend to agree. Let's hope it's a non-event.

Why News of Allegiant Air's Safety Record Didn't Surprise Airline Insiders
The information presented Sunday on 60 Minutes might be new to most travelers, but not to airline industry insiders. The question now: Is Allegiant getting better? We think the answer is yes.
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