Note From the EditorHave you been stuck in a long line at a hotel front desk lately? You may have wondered why hotels lack the speed and savvy of, say, an Apple Store.
Turns out dozens of industry professionals think the front desk is an endangered species. But if you are a hotelier who wants to invest smartly, you'll need to keep in mind the 10 essential responsibilities of guest experience, in our lead story for today.
On a related point, fans of luxury properties will want to check out why loosening their tie and letting their hair down may be the next trend in guest relations. — Sean O'Neill, Travel Tech Editor |
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