This Starwood Platinum member asked for an upgrade and was surprised as check-out to find a $300 per night 'upgrade fee' on their bill. When you're given an upgrade, with no money discussed, do you assume it's free? Should you proactively have to ask, ...
Should You Assume Your Hotel Upgrade is Free?This Starwood Platinum member asked for an upgrade and was surprised as check-out to find a $300 per night 'upgrade fee' on their bill. When you're given an upgrade, with no money discussed, do you assume it's free? Should you proactively have to ask, or is it the hotel's responsibility to mention a price if they do want to charge more for an upgrade? Continue reading Should You Assume Your Hotel Upgrade is Free?...
How Overbooking is (Mis-)Handled in GhanaWhen a TAP Air Portugal flight from Accra to Sao Tome (the second leg of a continuing flight from Lisbon) was overbooked by three, the airline didn't seek volunteers but instead selected 3 passengers at the gate to bump. Usually passengers without seat assignments are at greatest risk of a bump, but two of the women had had their seats assigned for three months. Often the last passengers to check in might be at risk of being bumped, but they checked in early for the flight. Continue reading How Overbooking is (Mis-)Handled in Ghana...
Man Stabs Passenger With Smelly FeetApparently a passenger onboard a Russian domestic flight took off his shoes and then his socks and his feet smelled pretty bad. A fellow passenger, offended by the smell, started an argument with the man on their flight from Moscow to Kaliningrad and that argument continued even as the plane landed and everyone disembarked. Continue reading Man Stabs Passenger With Smelly Feet...
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