In today's ever competitive world, it's crucial that travel agents position themselves as true travel counselors: advisors who are willing and able to guide clients through every step of the travel process. From creating the dream vacation vision to post-travel follow-up, savvy travel agents optimize key touchpoints to ensure client satisfaction, referrals and repeat business… Sponsored by The Mark Travel Corporation.
Executives from six sectors of the travel industry -- hotel, retail, cruise, destination marketing, OTAs and tour -- talked to editor in chief Arnie Weissmann about their assumptions and plans for the year ahead.
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