If the person in front of you in the customer service line is getting upset and taking it out on the agent, the agent is all the more ready to expect you to do the same. They're not going to want to listen to your story or spend time working every angle ...

The Most Important Trick for Getting What You Want From Airlines (And Other Large Businesses) and more...  In This Issue...  The Most Important Trick for Getting What You Want From Airlines (And Other Large Businesses)  American Refuses Elite Benefits When Traveling on Awards Issued By Partner Airlines  New World’s Longest Flight: Newark – Singapore Launches October 12  Southwest Airlines Required Facebook Photos Before Allowing Mom and Son to Check In  Japan Airlines Devalues 20% – 30%, Here’s Why They’re Still a Useful Program  American Express Denies New Access Rules for Centurion Lounge Access, Limits Imposed During ‘Busy Periods’  More Recent Articles This email contains references to products from one or more of our advertisers. The Most Important Trick for Getting What You Want From Airlines (And Other Large Businesses) If the person in front of you in the customer service line is getting upset and taking it out on the agent, the agent is all the more ready to expect you to do the same. They're not going to want to listen to your story or spend time working every angle to find a solution. They're going to want to move you out of their line as quickly as possible. Basic human nature. So turn that on its head. Continue reading The Most Important Trick for Getting What You Want From Airlines (And Other Large Businesses)...          • Email to a friend • American Refuses Elite Benefits When Traveling on Awards Issued By Partner Airlines Under American's rules they make you give up your AAdvantage elite benefits if you fly American using miles from a partner frequent flyer program. A 100,000 mile AAdvantage Executive Platinum using British Airways points to fly on American isn't supposed to get any of the benefits of their status -- from priority boarding, to checked bags, to seat assignments. There are two important and often-overlooked items in American's frequent flyer rules, Continue reading American Refuses Elite Benefits When Traveling on Awards Issued By Partner Airlines...          • Email to a friend • New World’s Longest Flight: Newark – Singapore Launches October 12 Singapore Airlines used to fly the world’s longest flight, Newark – Singapore, along with what at the time was the second longest flight Los Angeles – Singapore. They held the title from June 2004 through November 2013, operating these services with flying gas cans Airbus A340-500s. It’s hard to make ultra long haul flying work. A flight scheduled at over 18 hours is going to require a dedicated aircraft in each direction, and fares are going to have to cover that plane’s full costs. With fuel prices up that’s even more difficult since they burned over 58,000 gallons of fuel in each direction. The flight used 14 cabin crew and six pilots to make the journey. Singapore initially offered 64 business class and 117 extra legroom coach seats but moved to an... Continue Reading »          • Email to a friend • Southwest Airlines Required Facebook Photos Before Allowing Mom and Son to Check In A couple of years ago I wrote that the Department of Homeland Security wants hotel desk clerks to snitch on guests as possible sex traffickers based on a set of behavior that could match that of plenty of guests. Airline flight attendants are being asked to do the same thing. Continue reading Southwest Airlines Required Facebook Photos Before Allowing Mom and Son to Check In...          • Email to a friend • Japan Airlines Devalues 20% – 30%, Here’s Why They’re Still a Useful Program I don't like to see these increases. I'm saddened by them. But I still see the Mileage Bank as a strategically useful program. Their first class award prices remain better than many competitors, and that doesn't even get into short haul business awards which are less than US airlines generally charge for coach. Continue reading Japan Airlines Devalues 20% – 30%, Here’s Why They’re Still a Useful Program...          • Email to a friend • American Express Denies New Access Rules for Centurion Lounge Access, Limits Imposed During ‘Busy Periods’ Just a few days ago I asked if Centurion lounges have gotten so crowded no one goes there anymore. The lounges are nice, an improvement on their US airline lounge alternatives. They're stylish spaces with decent food and beverage programs. Ultimately there are too many people who have been eligible to use the lounges, who have wanted to use the lounges, relative to the size of the lounges. There's only so much they can do to expand capacity in the airports they work in (and larger lounges are going to attract more people who still stay longer, since currently some people - like me - often stay away precisely due to the crowding). Continue reading American Express Denies New Access Rules for Centurion Lounge Access, Limits Imposed During ‘Busy Periods’...          • Email to a friend • More Recent Articles 4 Reasons to Get Chase's New No Annual Fee Small Business Card — And 3 Reasons Not To Delta Eliminating New York – Cuba Service, Asks Why They Wore Those Che Guevara T-Shirts? Stupid is as Stupid Does and 60% No Notice Devaluation 3 Best No Annual Fee Credit Cards in 2018 Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.     Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA