There are a number of descriptors agents use to communicate their job function, but with a recently announced rebranding, ASTA is hoping to create a new industry standard: adviser.
The crowdsourcing app, which was launched in 2015, is a sharing economy courier service connecting everyday drivers with people or companies that need items delivered.
The airline's director of airport customer service support, process and strategy talks about its partnership with Roadie for delivering delayed and misplaced baggage.
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