Members of the House Transportation and Infrastructure Committee threatened to step up regulations if airlines don't improve customer service on their own.
The line made its first call in Cuba in its 50-year history on Tuesday, as the 2,004-passenger Norwegian Sky arrived in Havana Harbor shortly after 7 a.m.
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At the invitation of the World Travel & Tourism Council, Travel Weekly's editor in chief Arnie Weissmann interviewed nine high-profile delegates attending the group's Global Summit in Bangkok last week.
The city gave the OK to alter marquees, entrances, storefronts and porte cocheres so that they more closely resemble how they looked when the hotel opened in 1931.
Follow Travel Weekly's reporters on Twitter for news on cruise, hotels, tours, agent issues and destinations. In addition, Editor in Chief Arnie Weissmann tweets travel industry news and insight from @awtravelweekly.
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