There was a time that Delta was an also-ran. American Airlines was the leader in the industry, the brightest minds started at American and learned their craft and then went on to run other airlines. Even a mere decade ago it seemed United did its best ...

One Brave American Airlines Employee Just Told Management How to Fix the Airline and more...  In This Issue...  One Brave American Airlines Employee Just Told Management How to Fix the Airline  One Politician is on a Quest to Change What You Call Dallas  Flight Diverts After Passenger Takes Flight Attendant Hostage in Galley  LAX Finally Geting an American Express Centurion Lounge!  Airlines Starting to Avoid Russian Airspace After Syrian Bombings  Despacito Qik Prevents American Airlines Agents from Helping Customers  Amazing Business Class Alert: Various Cities to China From $1370 Roundtrip  More Recent Articles One Brave American Airlines Employee Just Told Management How to Fix the Airline There was a time that Delta was an also-ran. American Airlines was the leader in the industry, the brightest minds started at American and learned their craft and then went on to run other airlines. Even a mere decade ago it seemed United did its best to copy American, at least with frequent flyer promotions. Now the unquestioned leader in the US airline industry is Delta. They're the most profitable and delivering better operational reliability than their largest counterparts. And everyone just assumes they're smarter. Continue reading One Brave American Airlines Employee Just Told Management How to Fix the Airline...          • Email to a friend •   One Politician is on a Quest to Change What You Call Dallas There's a famous story about Mayor Fiorello La Guardia of New York flying TWA to Newark and refusing to get off -- because his ticket said New York. He insisted they fly the plane to Floyd Bennett Field in Brooklyn where he then gave a press conference urging support for a commercial airport in New York. I have one blog commenter who consistently complains when I refer to Dallas Fort-Worth airport as 'Dallas'. He's not the only one who doesn't like it. Continue reading One Politician is on a Quest to Change What You Call Dallas...          • Email to a friend •   Flight Diverts After Passenger Takes Flight Attendant Hostage in Galley Air China flight CA1350 from Changsha to Beijing diverted to Zhengzhou on Sunday after a passenger took a flight attendant hostage in the galley. China's Civil Aviation Administration says the passenger held a pen to the throat of the flight attendant, however other reports are that it was a knife. Continue reading Flight Diverts After Passenger Takes Flight Attendant Hostage in Galley...          • Email to a friend •   LAX Finally Geting an American Express Centurion Lounge! Way back in November 2015 I suggested that an American Express Centurion lounge would be coming to LAX. All signs were it was about to happen. And then just a few days later the airport told employees in their newsletter that a Centurion Lounge was coming "to the south side terminals (between terminals 6 & 7)." Two and a half years later the airport is finally ready to move forward -- with space no one else wanted in the Tom Bradley terminal. Continue reading LAX Finally Geting an American Express Centurion Lounge!...          • Email to a friend •   Airlines Starting to Avoid Russian Airspace After Syrian Bombings With tensions running high is appears that several US airline commercial flights are already avoiding Russian airspace. Today's American Airlines Dallas – Beijing flight AA263 routed out to Los Angeles and made a stop before being scheduled to continue to China. American Airlines AA125 from Dallas to Hong Kong diverted to Los Angeles as well. So did American Airlines AA187 from Chicago to Beijing. Continue reading Airlines Starting to Avoid Russian Airspace After Syrian Bombings...          • Email to a friend •   Despacito Qik Prevents American Airlines Agents from Helping Customers A veteran gate agent in Miami asked American Airlines CEO Doug Parker at last week's employee town hall about the user interface Qik that she's required to use -- instead of working directly in Sabre like she used to -- and she calls it "a Pinto car... it does not perform to the standard we're used to. Qik is not efficient" and she says in Miami they call it "despacito Qik." Continue reading Despacito Qik Prevents American Airlines Agents from Helping Customers...          • Email to a friend •   Amazing Business Class Alert: Various Cities to China From $1370 Roundtrip There are amazing business class fares from the West Coast of North America to China and even Hong Kong at a deep discount. There are great deals on Air China, China Southern, Xiamen, Delta, and Japan Airlines to Beijing and Chengdu and a bit more money to Hong Kong. Fares are available out of Vancouver, Los Angeles, Seattle and San Francisco. Continue reading Amazing Business Class Alert: Various Cities to China From $1370 Roundtrip...          • Email to a friend •   More Recent Articles Huge Fare Alert: Many US Cities to Paris From $149 Each Way Flight Attendant 10 Times Over the Legal Limit and Free Miles Holly Hegeman Speaks to American Employees About the Airline's Dark Days       Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA