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Monday, October 1, 2018

Delta’s Wi-Fi Promise + Marriott Addresses Loyalty Concerns + Expedia’s Local Push

October 1, 2018 View in browser

Editor's Note

Our most successful Skift Global Forum so far closed out on Friday with high-concept ideas, a return to practicality, and talk of the human touch. The two-day event capped the busiest week in Skift's six-year history, starting Monday with our first Restaurants Forum, then a series of company announcements showcasing our expansion.

Global Forum kept the ball rolling, as executives from across the travel landscape came together to field our questions. The result was a host of smart takeaways on travel trends, challenges, and new opportunities. Please enjoy the dialogue from Friday's sessions below. Be sure to check back with Skift for Forum follow-ups that will include a digital magazine, full video interviews, and more great analysis.

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Delta CEO Declares Free In-Flight Wi-Fi Is Coming

It can't happen soon enough.


Marriott CEO to Unhappy Loyalty Members: 'Hang With Us'

Marriott CEO Arne Sorenson knows that not everyone is thrilled with the merged Marriott-Starwood loyalty program. But at Skift Global Forum, he made the case for why they should be — and said he hopes they'll come around.


Why the Cruise Industry Stands Out for Diversity in Its Leadership

Cruising has embraced diversity in leadership and diversity in experiences for consumers in recent years. This bodes well for the industry as it continues a concerted effort to get more people to try cruising.


Expedia Wants to Become More Locally Relevant Worldwide

Rather than push Expedia Group to expand horizontally, CEO Mark Okerstrom has been focused in the past year on improving the company's execution in several key markets with its existing brands and loyal customers. The effort to consolidate gains makes intuitive sense.


Four Seasons CEO to Suitors: Thanks, But No Thanks

As a large independent hotel company with a distinctive luxury brand, Four Seasons is always going to be a takeover target but it sounds like it is more likely to be a buyer rather than a seller.


Uber's Quest to Hit on Another Moonshot Product

Uber needs to fix its culture and hit another moonshot beyond ridesharing. Nobody is quite sure where it will come from, but the result of investments in flying cars, autonomous cars, and a logistics network for businesses will be clear soon.


Why Hermès Makes It Tough to Find Its Products

Is there a brand out there with more cachet in the luxury world than Hermès? There's a reason for it. The company manages expansion and inventory in a prudent way.

Other Top Stories
United Airlines Moves the Goal Post for Earning Top-Tier Elite Status

It just got 25 percent more expensive to earn top-tier elite status on United Airlines.


How U.S. and UK Travelers Differ When on the Company Dime

Business travelers from the U.S. are more likely to disregard travel policy and do whatever they want. UK travelers, though, are actually more adventurous when it comes to choosing where they want to stay on any particular trip.


Millennium & Copthorne Hotels CEO Exits After Three Months

A CEO leaving after such a short period suggests that all is not well at the hotel company.

IATA Organizes the First Airline Industry Symposium Dedicated to Retail
Sponsored by IATA

Why do airlines want to be retailers? What's their transformation journey? 300 professionals will try to answer those questions at the first IATA Airline Industry Retailing Symposium! Learn more.

Popular Now
Hilton Wants to Change the Conversation About Direct Booking With New Ad Campaign

Hotel industry to consumers: You should still stop clicking around, (obviously!), but you should also expect a lot more from us when you (1) book direct with us, (2) join our loyalty programs, and (3) stay in our hotels.


Hyatt CEO Says Hotels Will Ban Hate Groups: 'We Need to Draw the Line'

Hyatt and other hotels are increasingly in the business of opening their doors to all who need a place to sleep, as long as they pack a peaceful and inclusive attitude with them.


Luxury Travel Advisors Aim to Put the Person Back in Personalization

Luxury travel advisors can thrive with the help of tech, rather than fear it, according to Matthew Upchurch, CEO of Virtuoso, and Jack Ezon, founder of Embark. Their claim makes intuitive sense.

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Daily Bulletin: Strong economy expected to continue | Analyzing Disney pricing plan

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DAILY BULLETIN
October 1, 2018
TOP STORIES
Booming U.S. economy fueling prosperity throughout industry
While economists are predicting a slowdown in growth next year, the next 12 months, barring unforeseeable incidents, should remain strong, with few signs of a pullback on the horizon.
READ MORE
Disney's version of dynamic pricing could be just the ticket
Though other theme parks and attractions have dabbled with similar pricing models, Walt Disney World is the first major player to roll out such a comprehensive demand-driven pricing platform.
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INSIGHT BY JERI CLAUSING
A focus on diverse
luxury travelers

As the luxury sector continues to grow, it also must continue evolving to meet the demands of the increasingly diverse demographics.

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PICTURE PERFECT: BOOST YOUR SOCIAL MEDIA RETURNS
Are you maximizing your use of photos on your social media? Use these tips to take, post and share photos strategically to increase engagement and boost your social media presence. Sponsored by Apple Vacations.
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FROM THE WINDOW SEAT
What3Words defines your place in the world? Read.this.article
By Arnie Weissmann

Whenever creativity is injected into the conversation, everything is elevated.

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MORE NEWS
Cruising on Carnival's blimp offers new perspective on air travel
Cruise editor Tom Stieghorst spent an hour motoring across the blue September skies of Florida on a blimp leased by Carnival Cruise Line, which is using the airship to float a giant #ChooseFun message over seven Southern states.
READ MORE
Melia splitting Dominican Republic property into two resorts
The Melia Caribe Tropical will become the adults-only Melia Punta Cana Beach and Melia Caribe Beach.
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MORE FROM TRAVEL WEEKLY
TW Chats on Twitter this week: Adventure travel

Tips and trends with our colleagues at TravelAge West, publishers of Explorer. The chat is Oct. 3 at 3 p.m. Eastern.

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CruiseWorld ship inspection registration deadline is Oct. 5

CruiseWorld offers the opportunity to tour some of the newest ships on the water.

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DAILY BULLETIN Editor:
Kimberly Scholz
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