"In the race of man versus machine, in the area of delighting the customer, so far man has won," Mark Okerstrom said during the Expedia Partner Conference. "But in the future, we think the machine can win."
Through the Connected Room feature, guests using Hilton's mobile app will be able to control room temperature, lighting, TV channels and window-covering settings from their smartphone.
Introducing a brand-new Instagram account for #TravelWeekly. Follow us for the latest in global travel. Managing editor @twrtobin and destinations editor @emtravelweekly will be curating the best in where, why and how to travel now.
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