American Airlines CEO Doug Parker has finally flown the airline's new standard coach product, a full nine months after it has entered service. American debuted a new domestic interior on their first Boeing 737 MAX back in November. That isn't just the ...

American’s CEO Finally Tries His Own Coach Product. Here’s His Reaction. and more...  In This Issue...  American’s CEO Finally Tries His Own Coach Product. Here’s His Reaction.  Has United’s President Done a 180, Started Caring About Customer Experience?  American Airlines Voids a Bump Voucher. Did They Do It For Spite – or Worse?  Inside the War on Tipping and What Kimpton Hotel Discounts Mean  Earn Up to 105,000 Points With Biggest-Ever IHG Rewards Club Card Offer  Fare Alert: Premium Economy Many US Cities to China, Hong Kong From $884 Roundtrip  More Recent Articles This email contains references to products from one or more of our advertisers. American’s CEO Finally Tries His Own Coach Product. Here’s His Reaction. American Airlines CEO Doug Parker has finally flown the airline's new standard coach product, a full nine months after it has entered service. American debuted a new domestic interior on their first Boeing 737 MAX back in November. That isn't just the new product that is going on one plane (of which they have 100 on order). They're taking all of their existing Boeing 737s and replacing the interior with new seats with less distance from seat back to seat back, that have less padding, and no seat back video. Continue reading American’s CEO Finally Tries His Own Coach Product. Here’s His Reaction....          • Email to a friend • Has United’s President Done a 180, Started Caring About Customer Experience? United Airlines President Scott Kirby, who has previously served as President of American Airlines (and US Airways and America West before that), is the most 'by the numbers' executive in the airline industry today. I've called him a destroyer of airlines. However he's just given an interview where he actually says that brand matters to an airline's success in the long run and so more than what's in the spreadsheet matters. Does the new rhetoric match reality? Continue reading Has United’s President Done a 180, Started Caring About Customer Experience?...          • Email to a friend • American Airlines Voids a Bump Voucher. Did They Do It For Spite – or Worse? American offered compensation so that the rebooking would be listed as voluntary rather than involuntary, not because DOT requirements were at play here at all. The passenger agreed to give up their seat for compensation and American agreed to book the passenger onto the next available flight. Due to a delay the next available flight happened to be the original one. Continue reading American Airlines Voids a Bump Voucher. Did They Do It For Spite – or Worse?...          • Email to a friend • Inside the War on Tipping and What Kimpton Hotel Discounts Mean A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips. Continue reading Inside the War on Tipping and What Kimpton Hotel Discounts Mean...          • Email to a friend • Earn Up to 105,000 Points With Biggest-Ever IHG Rewards Club Card Offer This month Chase launched a 100,000 point initial offer for the IHG® Rewards Club Premier Credit Card. That's the most points they've ever offered for an IHG card, but it brings attention to their new version of the product. Anecdotally my sense is that this is one of the easiest Chase rewards cards to be approved for. And reports are that it is not subject to Chase's 5/24 rules where they only approve folks that have had fewer than 5 new cards in the last 24 months for many of their products. Continue reading Earn Up to 105,000 Points With Biggest-Ever IHG Rewards Club Card Offer...          • Email to a friend • Fare Alert: Premium Economy Many US Cities to China, Hong Kong From $884 Roundtrip It's never been as easy or cheap to fly internationally, largely because of ultra low cost carriers across the Atlantic and the rise of Chinese airlines fighting for business from the US and connecting that traffic to Southeast Asia. However I really value premium cabin fare deals. Because while you can sometimes find transatlantic fares for under $300 roundtrip, and transpacific fares under $400 roundtrip, those would have been great in my youth but I don't want to fly coach such long distances. Continue reading Fare Alert: Premium Economy Many US Cities to China, Hong Kong From $884 Roundtrip...          • Email to a friend • More Recent Articles Chase Adds New Airline Transfer Partner, Its 3rd US Airline: JetBlue The Paranoid, Cautious Approach to Transferring Points and Booking Awards Literal Button Lets You Complain About Airports and Starwood Hotels Get the Book of Mormon Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.     Safely Unsubscribe • Archives • Preferences • Contact • Subscribe • Privacy Email subscriptions powered by FeedBlitz, LLC • 365 Boston Post Rd, Suite 123 • Sudbury, MA 01776, USA